Refund and Returns Policy

Thank you for shopping at fluloom.com. Our online store provides unique, premium seamless bras and intimate apparel backed by high-quality materials and reliable production. Members of our QA team inspect each product before packaging to ensure maximum customer satisfaction.

If you are not satisfied with your purchase, it is easy to return and receive a refund. Please don’t hesitate to contact us at service@fluloom.com, and we will try our best to meet your request.

Kind Reminder:

  • Please do not send your return to the sender’s address on your package. This is NOT the return address and will affect the processing of your return.
  • Any return requests not authorized by customer service will not be honored.
  • Any claims for misprinted, damaged, or defective items must be submitted to service@fluloom.com within 2 weeks from the date the item was received.
  • Claims deemed an error on our part are covered at our expense.

Return Policy

  • All purchases (except final sale items) can be returned within 30 days from the delivered date.
  • Items must be unworn, unwashed, undamaged, and in their original condition and packaging with all tags attached. Due to hygiene and health regulations for intimate apparel, items must be tried on over undergarments. If items do not meet these requirements, the buyer is responsible for all incurred fees and no refund will be issued.
  • The buyer is responsible for return shipping costs.
  • Items that do not meet these criteria will not be considered for return.

Purchases Not Eligible for Return

  • Final sale item(s) are not eligible for return.
  • Intimate items with obvious signs of wear, makeup, animal hair, dander, deodorant, perfume, body odor, or similar product stains.

Return Process

  1. Contact our customer service team at service@fluloom.com.
  2. Provide your order number and email address in the email so our team can quickly find your order and process it.
  3. Indicate the reason for return and provide clear photos if the item is defective or damaged.
  4. Our customer service team will review the issue and provide a return address if your return is eligible.
  5. If you are paying to ship back the return yourself, you may use any trackable shipping method you prefer.
  6. Once we receive and inspect your return, we will issue your refund within a week. The refund will go back to your original payment method.
  7. Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.

Refund Policy

  • Any misprinted, damaged, or defective items caused by our production or transportation are covered at our expense, and you will receive a full refund.
  • Your order will be fully refunded if it is cancelled within 24 hours of purchase.
  • Your order will be fully refunded if it is cancelled before shipping.
  • If your order has already shipped, we cannot cancel it. If you insist on a refund for personal reasons, considering our production and postage losses, 20%–50% of the selling price may be refunded upon return.
  • If parcels are lost in transit, we will cover your loss by issuing a full refund.
  • If you provide an address that the courier is unable to recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address.
  • If you provide a wrong address when placing an order and do not contact us to change it before shipment, you will be responsible for all losses.
  • Items returned with obvious signs of wear, makeup, animal hair, dander, deodorant, perfume, or similar stains will be denied a refund.

Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.

Exchange Policy

Direct exchanges are not available at this time. If you wish to exchange a product for a different size or color, we will issue a partial refund and offer a 50% OFF coupon or a free express shipping coupon for you to place a new order quickly.

Order Cancellation

  • A confirmation email will be sent to you once you complete your order, and we will prepare your order immediately. If you need to change or cancel your order, please reach out to us at service@fluloom.com as soon as possible, and we will do our best to help.
  • If your order has already shipped, we are unable to cancel it.

Contact Us

Thank you so much for your trust in fluloom.com. We will try our best to solve your problems, and you will receive a reply within 24 hours!

Working Hours: 9:00 AM – 7:30 PM (GMT+8)

Email: service@fluloom.com