Shipping Policy

At FLULOOM, we strive to deliver your orders as quickly and smoothly as possible. Please review our shipping policy details below.

Shipping Coverage & Rates

We currently ship exclusively to the Contiguous United States (excluding Alaska, Hawaii, P.O. Boxes, and APO/FPO addresses).

Shipping Method
Estimated Delivery Time
Shipping Fee
Free Shipping Condition
Standard Shipping9 – 15 Business Days$6.99FREE for orders over $49
Express Shipping5 – 9 Business Days$19.99FREE for orders over $99

Order Processing Time

  • Processing Time: All orders require 1 – 5 business days for processing, quality inspection, and packaging prior to dispatch (excluding weekends and public holidays).
  • Shipping Confirmation: Once your order has been dispatched, you will receive a notification email with your tracking number and carrier details.

Note on Estimated Delivery: The estimated delivery times above include both processing time and transit time.

Order Tracking

  • Tracking Updates: Please allow 1 – 2 business days after receiving your shipping confirmation for tracking details to update on the carrier system.
  • Track Your Order: You can track your shipment anytime via the Order Tracking link located in our website footer menu.

If your package has passed the estimated delivery timeframe or you experience any unexpected tracking issues, please contact our support team immediately at service@fluloom.com.

Address Accuracy & Order Changes

  • Order Changes & Cancellation: We begin preparing your order as soon as it is placed. If you need to modify or cancel your order, please email us at service@fluloom.com as soon as possible. Once a package has been dispatched, orders cannot be changed or canceled.
  • Incorrect Address: FLULOOM is not responsible for packages that are lost, delayed, or returned to us due to inaccurate or incomplete delivery addresses provided at checkout. Re-shipping costs for invalid addresses will be the responsibility of the customer.

Customs, Taxes & Duties

  • Taxes & Customs Fees: When applicable, customers are responsible for paying all local customs duties, import taxes, and tariffs required by local regulations.
  • For further details regarding customs policies in your area, please consult your local customs office.

Package Delivery & Loss Disclaimer

FLULOOM is not liable for the following scenarios once an order leaves our facility:

  1. Packages Marked as “Delivered”: If tracking information shows your package was successfully delivered to the order address, but you have not received it, please check with household members, neighbors, or building management, and contact the local courier directly to initiate an investigation.
  2. Unforeseen Delays: Peak shopping seasons, extreme weather events, or local postal disruptions may occasionally cause transit delays beyond our control.

Contact Us

If you have any questions regarding your shipment or need assistance with your order status, please contact us:

  • Email: service@fluloom.com
  • Business Hours: Monday – Sunday (9:00 AM – 7:30 PM GMT+8)
  • Response Guarantee: We aim to reply to all inquiries within 24 hours.